The customer is eligible to claim his/her exchange or return Within 30 days from the time of delivery or purchase of their order through email or call but following mention conditions are applicable if only then:
Criteria for exchange and return:
- If the delivered product is not what you order or does not match.
- If the delivered product has any sort of defect, damage, incomplete pieces or stained.
- If the delivered product is received in damage packing.
- If the delivered product does not match the size you had ordered.
- Exchange and return is possible if the product has its tag, unused or unwashed.
- There is 30 days for exchange, but in the order you return or refund to have to update FAATEH in 7 days from the order is received.
- In case of refund, the handling and shipping charges will be deducted from the refunded amount.
- The customer must firstly return the parcel to the FAATEH address, the amount will be refunded in bank or through easypaisa within 48hr after the parcel is received.